Refund & Cancellation Policy

Last Updated: 2026-08-07

This policy describes how refunds and cancellations work for MBX Flow™ paid plans, provided by MediaBoxEnt Digital Studio LLC. It is part of, and should be read together with, our Terms of Service and EULA.

For Hosted plans, this policy applies together with the Hosted Service Addendum: instead of lapsing to the free Community Edition, an unpaid Hosted instance is suspended and eventually deleted as described there, and because Hosted plans start with a free trial, your first charge only happens after you have already evaluated the Service. New self-hosted licenses are not currently offered for purchase.

European Union, EEA, UK & Switzerland — 14-Day Right of Withdrawal

If you are a consumer resident in the European Union, the European Economic Area, the United Kingdom, or Switzerland, you have the right to withdraw from any purchase of a Monthly, Annual, or Perpetual/Lifetime license within 14 days of that purchase, for any reason and without justification, and receive a full refund — even if you have already started using the Software. This right applies in addition to, not instead of, the policies below, and takes priority over them for eligible EU/EEA/UK/Swiss consumers.

To exercise it, email support@mbxflow.com within 14 days of your purchase date with your checkout email and, if available, your license key or receipt. We will confirm your withdrawal and refund the original payment method within 14 days of receiving your request. For subscriptions, this cancels the subscription immediately and no further charges will be made. This right applies to your initial purchase only, not to subsequent renewal charges.

Monthly Subscriptions

You may cancel a Monthly subscription at any time at mbxflow.com/manage. Cancellation stops future renewal charges but does not refund the current billing period — your license remains active (and your installation keeps its paid tier) through the end of the period you already paid for, then lapses to the free Community Edition.

If you cancel within 7 days of your first payment on a plan and have made minimal use of the paid tier, contact support@mbxflow.com — we review first-purchase refund requests case by case.

Annual Subscriptions

Annual plans are billed once for the full year. If you cancel, your license remains active through the end of the paid year and then lapses; annual periods already substantially used are not refunded on a pro-rated basis except at our discretion or as required by law.

The same first-purchase review window described for Monthly plans (7 days, minimal use) applies to Annual plans.

Perpetual / Lifetime Licenses

Where offered, a Perpetual/Lifetime license is a one-time purchase that does not expire and is not billed again. Refund requests for Lifetime licenses are evaluated case by case and are generally only granted within a short window after purchase (typically 14 days) and where the license has seen minimal activation/use. Contact support@mbxflow.com with your order details.

Premium Add-ons

Where offered for purchase, optional Premium Add-ons follow the same refund treatment as the plan they are attached to and billed alongside — Monthly/Annual add-ons follow the Monthly/Annual rules above.

Failed Payments & Involuntary Cancellation

If a renewal payment fails, we retry it automatically. Your license stays active for 7 days past the paid period's end to cover that retry window; if payment still hasn't gone through by then, the license lapses to the Community Edition — this is not a refund event, since no charge for the failed period was actually collected. Update your payment method at mbxflow.com/manage to avoid an interruption.

Chargebacks & Disputes

If you dispute a charge with your bank or card issuer instead of contacting us first, we may revoke the associated license immediately upon notice of the dispute, regardless of the outcome of the dispute itself. We'd rather resolve billing issues directly — please reach out to support@mbxflow.com before filing a chargeback.

How to Request a Refund

Email support@mbxflow.com with the email address used at checkout and, if you have it, your license key or Stripe receipt. We aim to respond within a few business days. Approved refunds are issued to the original payment method through Stripe and may take several business days to appear on your statement, per your bank's processing times.

Taxes

Where applicable, sales tax, VAT, or other transaction taxes shown at checkout are calculated and collected by Stripe based on your billing location, and are refunded proportionally alongside any approved refund of the underlying charge.

Changes to this Policy

We may update this Refund Policy from time to time. The "Last Updated" date above reflects the most recent revision, and changes apply only to purchases made after that date — never retroactively to a purchase you have already made.

Where a change materially reduces your rights under this policy, we will notify active subscribers in advance by email, at least 30 days before it takes effect.

Nothing in this section affects any right you have under the mandatory consumer-protection law of your country of residence, including the right of withdrawal described above.